Communication Circus-Listening

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Communication - Interpersonal

            
   

Agenda


Introduction

Objectives

Terms

Pretest

Outline

 

Review Questions

Test




 


bchee@yahoo.com

 

 

PRE-TEST QUESTIONS


1) When first meeting someone, the conversation should stay on a(n)_________

2) Humor in the workplace creates a sense__________

3) Developing Relational Skills: (must have all the skills)

a) -You must always recognize situations that come from relationships. And help improve the bodies of working stasis.
Be strong with words and try not to move around when having an exact contact with someone while speaking.
Speak with well statues and always try to talk with words without 'uhs' ands 'um'

b) -You must recognize relational skills in situations to work on building them.
-Recognize the need for improving a particular skill- is honest. Analyze your present communication behavior and decide what could be improved.
-Plan the change- once deciding on something to work on, figure out what you want the outcome to be.
-Try it out- take the risk and practice the new behavior. Set a goal for how often you will practice it and in what situations you will use it.
-Get feedback and modify your behavior- find out from others how you are doing. Use this feedback to adjust your behavior.
-Make it your own- Personalize the new behavior. Practice it in daily life until it becomes a common part of your communication patterns.

c) This type of listening is mostly done by professionals such as counselors or therapists or psychologists, etc. This type of listening takes patience and sensitivity. It also requires personal listening skills. Like people who work as hairstylist, taxi drivers, or bartenders have to be good listeners for their customers.
Active listening is all about recognizing the other person's feelings and reflecting back on those feelings to the speaker. You must carefully identify the feelings being expressed and responding sensitively. And you must recognize what is being implied, not actually being said.
d) All the above

4) The friendly relations stage is pleasant but not very deep. They have a greater range of________
This section 5-6 will start of with 5 multiply choices-

5) Some organizations are more_______


6) Some company organizations support_______

a) A slow working pace that can help in workers
b) A work-hard/play-hard culture
c) A hard functioning culture
d) A good unaccompanied culture
e) All of the above



If you missed three or more questions, please read over the outline and try again.
Because you are not ready to take the test!!!!

Humor creates a sense of isolation and harshness in the workplace. True or False