Terms

Ш      Ш      Constructive criticism- stating what is not working or what is bothering someone and making thoughtful suggestions for change.

Ш      Ш      Downward communication- the sending of messages from superiors to subordinates.

Ш      Ш      Functional messages- the managing of day to day necessities and the sharing of basic information.

Ш      Ш      Horizontal communication- the sending of messages between peers.

Ш      Ш      Mentor- a person who serves as a role model or career consular to a younger member of an organization.

Ш      Ш      Nurturing messages- messages that indicate support and a valued relationship.

Ш      Ш      Relational skills- interpersonal communication skills used to build or maintain a good relationship through the transmission of confirming messages. Upward communication is the sending of messages from the subordinate’s superiors.